An outsourcing agreement must address service description (scope, deliverables, standards), service levels (performance metrics, penalties), payment terms (fees, schedules), intellectual property rights (data protection, ownership), confidentiality (safeguarding sensitive information), termination clauses (breach, force majeure), dispute resolution (arbitration, mediation), force majeure (unforeseen events), compliance (legal/regulatory compliance), and exit strategy (post-termination transition). Legal review ensures enforceability.
