Maintaining communication with users is critical throughout the SDLC, but it is especially important during the operate phase. This significance stems from the potential impact of software changes, such as new features, bug fixes, or security updates, on users. Keeping users informed about impending changes, providing support for their inquiries or problems, and actively incorporating user feedback to improve the software are all examples of effective communication during this phase. This approach demonstrates a commitment to providing a better user experience.
